Since our founding in 2009, we've provided our software to over 11,000 clubs, national associations, multi-course operators, and resorts. Over the years, we’ve watched golf operations of every size evaluate software — some with rigorous processes, others relying more on industry standing and peer recommendations.

Here's something important I've learned after decades in the tech business: Evaluating the software alone is only one part of the story. An effective evaluation must take into account two other critical components of a software solution: timely, expert support, and, to the point of this message, the policies and practices of the software supplier (e.g., who owns your data, how is it protected/encrypted, what is the cancellation and refund policy).

I have asked our team to organize and make available some best evaluation practices we've collected from the most rigorous software buyers who today are our customers. These decision-making processes included close scrutiny of supplier policies and practices. My thinking is that every customer, present or future and regardless of IT resources or staff size, would benefit from access to the same framework that large organizations like multi-course operators and resorts use.

To make this information readily available, we have created a resource center on golfgenius.com. You can access it under the Resources tab at golfgenius.com or directly at Solution Resource Center.

Here are some of the key resources you'll find:

Evaluation Guides for software suppliers and tournament management systems — frameworks that help you ask the right questions about data ownership, storage, encryption, cancellation policies, and vendor stability.

Handicapping Documentation covering USGA/R&A rules along with the Golf Genius Handicapping Guide, so everything you need for compliance and player education is in one place.

Trust Center consolidates our Terms of Service, Privacy Policy, and detailed documentation about how we protect your data, secure your payments, and maintain our systems — the kind of transparency we believe every software vendor should provide, but often doesn't.

The Supplier Evaluation Guide is useful for any software procurement process. Whether you're evaluating point-of-sale systems, member management software, or any other technology, these are the questions that matter. Please feel free to share this with others at your facility responsible for evaluating and acquiring software.

I hope you'll find the Solution Resource Center helpful. 

Thank you for your ongoing trust.